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Frequently Asked Questions



  1. About IEWC
  2. Products
  3. Services
  4. Ordering
  5. Shipments
  6. Payment


About IEWC

Is IEWC a stocking distributor?

Yes, IEWC is a premier stocking distributor of wire, cable and wire management products.

What markets does IEWC support?

IEWC supports the supply chain needs of OEMs and Sub-Assemblers worldwide within the following markets:

  • Aerospace & Defense
  • Automotive
  • Broadcast & Communications
  • Commercial & Recreational Marine
  • Cranes, Lifts & Hoists
  • Entertainment & Stage Lighting
  • Medical
  • Mining & Forestry
  • Rail & Transit
  • Solar Energy
  • Wind Energy


Does IEWC ship internationally?

Yes, IEWC provides wire, cable and wire management solutions to thousands of companies across the globe. With warehouses strategically located throughout North America, Europe, China and Latin America, IEWC customers receive the same products and service levels virtually anywhere in the world.



Where is IEWC's nearest stocking location?

Visit our Locations page to find a location nearest you.



Is IEWC ISO certified?

Yes, many of IEWC's sales and distribution centers are ISO 9001:2008 certified. These locations include:

  • New Berlin, WI - USA
  • Sterling, MA - USA
  • Scottsdale, AZ - USA
  • Plano, TX - USA
  • Westlake, OH - USA
  • Greenville, SC - USA
  • Concord, CA - USA
  • Ontario, Canada
  • Quebec, Canada
  • Jaingsu, China
  • Friedrichsdorf, Germany
  • Auguascalientes, Mexico
  • Nuevo Leon, Mexco
  • Bristol, United Kingdom

Is IEWC AS9100 certified?

IEWC’s sales and distribution facility in Boston, MA is AS9100 certified.



Is IEWC UL/CSA certified?

Yes, IEWC maintains certification and compliance forms for both Underwriters Laboratories (UL) and the Canadian Standards Association (CSA).



Does IEWC supply RoHS material?

Yes, IEWC carries RoHS compliant wire and cable products whenever they are available.




Products


What types of products does IEWC supply?

IEWC offers a robust selection of wire, cable and wire management solutions including:

Wire & Cable

  • UL & CSA Lead Wire
  • Automotive Wire
  • Marine & Boat Cable
  • Mil-Spec & Aerospace
  • Control Cable
  • Electronic Wire
  • Specialty & Custom
  • …. and much more

Wire Management

  • Cable Ties
  • Wiring Duct
  • Heat Shrink Tubing
  • Tape & Adhesives
  • Conduit
  • Terminals
  • Identification Products
  • …. and much more


Which suppliers/manufacturers does IEWC partner with?

IEWC partners with over 350+ world-class manufacturers of wire, cable and wire management products including:

Wire & Cable

  • Prestolite
  • Coleman/Copperfield
  • Southwire
  • Belden
  • General Cable
  • Alpha Wire
  • Badger Wire
  • Harbour Industries

Wire Management


  • HellermannTyton
  • Panduit
  • Delfingen
  • TechFlex
  • Sumitomo Electric Interconnect
  • Alpha Wire
  • 3M
  • Drossbach
  • DSG Canusa


Does IEWC supply aluminum wire and cable?

Yes, IEWC handles a large selection of aluminum wire and cable solutions.




Services


What wire and cable processing services does IEWC provide?

IEWC provides a wide variety of wire and cable processing services including striping, dyeing, printing, twisting, cutting, etching, re-spooling and drum packing.



What is CARS?

CARS, or Customer Automated Replenishment System, is IEWC’s VMI solution. Using a portable scanner and specially formatted labels, CARS simplifies the task of reordering material by creating a seamless connection between the customer’s shop floor and IEWC customer service.




Ordering

How do I place an order with IEWC?

Send your order request via email to Customer.Care@iewc.com or call us toll-free at (877) 613-4392 between 7:30AM – 5PM CST.


Is it possible to order online at www.iewc.com?

IEWC.com makes it easy to browse our most popular products and submit a "Request for Quote" to IEWC’s Customer Care Center. At this time, all orders must be placed via email, phone or fax with an IEWC Sales Representative. IEWC.com does not currently support eCommerce functionality.


Are there order minimums?

While IEWC strives to accommodate all customer needs and requests, minimum order requirements may exist depending upon the product.



Does IEWC support EDI ordering?

Yes.



Does IEWC provide order acknowledgements?

Yes.



Does IEWC provide advanced shipping notifications?

Yes.




Shipments


Are IEWC orders shipped out the same day an order is received?

Yes, many orders are shipped the same day they are received contingent to volume, service requirements, product availability, freight arrangements, etc.



What is the cutoff time for same-day shipping?

Generally, orders received by 2PM CST qualify for same-day shipping.



Does IEWC offer overnight shipping?

Yes.




Payment


What types of payment does IEWC accept?

IEWC accepts payment via credit card (Visa, MasterCard and American Express) or NET30 terms per approved credit.



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